Welcome to Tooting Florist. These Terms & Conditions outline your rights and obligations when placing orders through our online flower delivery store. By using our website or making a purchase, you agree to be bound by these Terms & Conditions, which apply to all customers within Tooting and the surrounding areas. Please read these terms carefully before placing your order. Tooting Florist reserves the right to amend these Terms & Conditions at any time; changes will take effect on posting to this website.
Tooting Florist aims to provide a convenient and reliable online shopping experience for flower delivery in Tooting and beyond. Orders can be placed via our website by selecting your preferred floral arrangements, entering delivery information, and completing payment. Upon successful completion, you will receive an order confirmation summarising your purchase and confirming delivery details. Please review this confirmation and advise us of any errors promptly.
All orders are subject to availability. In the event that any flowers or items become unavailable, Tooting Florist will contact you as soon as possible to offer a suitable substitute or an option to cancel your order for a full refund. Please note, images displayed are intended as a guide. While every effort is made to replicate designs, exact flower types, shades, and arrangements may vary due to seasonal availability and local supply.
Orders for flower delivery in Tooting and the surrounding areas are accepted up to the daily cut-off time published on our website. We recommend ordering early to secure your preferred delivery date, particularly around peak occasions like Valentine’s Day or Mother’s Day.
We deliver throughout Tooting and neighbouring locations. When placing an order, you may specify a delivery date. While Tooting Florist endeavours to honour all delivery requests, we do not guarantee delivery times, except when explicitly stated for special products or express services.
It is your responsibility to ensure correct and complete delivery details are provided. We cannot be held responsible for late or failed deliveries due to incorrect, incomplete, or inaccessible delivery addresses. In cases where the recipient is not in, delivery will be attempted following our standard procedures which may include leaving flowers with a neighbour or a safe location, or returning to the shop for later collection. We will attempt to notify the recipient of the delivery wherever possible.
If redelivery is required due to circumstances outside our control, an additional delivery charge may apply. Please note that extreme weather, road closures, or other unforeseen events may occasionally impact delivery schedules. We will always inform you as soon as reasonably possible in such circumstances.
Full payment must be made at the time of ordering through the secure options provided on our website. We accept various forms of payment, including major credit and debit cards. Your order will only be processed and delivered following successful payment clearance. Prices listed on our website are inclusive of Value Added Tax (VAT) unless otherwise stated and exclude delivery charges, which are added at checkout and detailed clearly prior to confirming your order.
Tooting Florist reserves the right to decline any order at our discretion. If your payment is declined, or if there are concerns about the legitimacy of an order, you may be contacted for further verification.
If you wish to cancel or modify your order, please notify us as soon as possible. Orders can usually be cancelled or changed up to 24 hours prior to the scheduled delivery date. For same-day or next-day deliveries, amendments or cancellations may not always be possible due to the perishable nature of our products and the preparation required.
Where eligible, refunds for cancelled orders will be made back to the original payment method promptly, usually within 5-7 working days. Specially customised orders or flowers sourced specifically to your request are non-cancellable and non-refundable except in cases of defective or unsatisfactory goods as described below.
At Tooting Florist, customer satisfaction is a priority. Our flowers are sourced fresh, and great care is taken with every arrangement for flower delivery within Tooting. Should any component of your order not meet quality expectations upon arrival, please contact us with supporting photographs within 24 hours. Any replacement or refund will be provided at our discretion following a review of the specific issue.
As flowers are a perishable product, returns are generally not accepted unless the item is demonstrably faulty, damaged in transit, or different from your order. In the unlikely event you have a complaint, kindly reach out to our customer service team promptly for resolution.
Due to seasonal and local variations in flower availability, Tooting Florist may substitute certain flowers, plants, or packaging with alternatives of equal or greater value where necessary. We will make every effort to maintain the style, colour scheme, and quality of the arrangement originally requested. Substitutions are made carefully and with respect to your chosen design, ensuring you receive a beautiful, fresh, and suitable product for flower delivery in Tooting.
All prices displayed are current and may be subject to change without notice. Promotions are offered at the discretion of Tooting Florist and may be withdrawn or altered at any time. Promotional offers cannot be combined unless explicitly stated and are valid for online flower delivery orders within Tooting and surrounding areas only. In the event of a pricing error, Tooting Florist reserves the right to cancel or refuse any order placed at the incorrect price.
All content on our website—including text, images, floral designs, and logos—are the property of Tooting Florist or our licensors. You may use the website for its intended purpose only, i.e., to browse and purchase products for flower delivery in Tooting and the local neighbourhoods. Unauthorised use, reproduction, or distribution is prohibited and may result in legal action.
Your privacy is important to Tooting Florist. Personal information collected via our website will be handled in accordance with applicable data protection laws and our separate Privacy Policy, which covers how your personal data is collected, used, shared, and protected. By placing an order, you consent to your information being used to fulfil and deliver your order, process payments, and manage customer service enquiries related to online flower delivery services in Tooting.
Tooting Florist is committed to providing a safe and reliable online service for flower delivery. However, to the extent permitted by law, we will not be liable for any losses other than those caused by our breach of these Terms & Conditions or our negligence. In no event will Tooting Florist be responsible for any indirect or consequential losses, including loss of profits or business, or any delay or failure attributable to circumstances beyond our reasonable control.
Nothing in these terms affects your statutory rights as a consumer under UK law. If any part of these Terms & Conditions is found unenforceable, the remainder will continue to apply.
By placing an order, you warrant that you are aged 18 years or older and legally capable of entering into binding contracts. You also undertake to provide accurate and complete information for the purposes of delivery and payment. Tooting Florist reserves the right to refuse, suspend, or cancel orders or accounts at our discretion in the event of suspected fraudulent activity or breach of these Terms & Conditions.
The Terms & Conditions and any dispute or claim arising out of or in connection with your use of Tooting Florist and our online flower delivery service are governed by English law. You and Tooting Florist each agree to the exclusive jurisdiction of the courts of England and Wales to resolve any legal matter arising from these terms.
These Terms & Conditions constitute the entire agreement between you and Tooting Florist regarding your use of our website and flower delivery services in Tooting and surrounding areas. Any failure by us to enforce any provision of these Terms & Conditions does not constitute a waiver of such rights or provisions. If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.
If you have any queries about these Terms & Conditions, please contact us via the details on our website. Your statutory rights are not affected.
Please note: These Terms & Conditions apply to all online customers placing flower delivery orders with Tooting Florist from or to Tooting and the surrounding areas. By making a purchase, you confirm your acceptance of these terms and your understanding of our obligations and your consumer rights.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tooting, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tooting.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
