At Tooting Florist, we are dedicated to delivering only the freshest, most vibrant flowers to every home and business in Tooting and the surrounding areas. Our fresh flowers guarantee means every bouquet and arrangement is hand-selected and prepared to ensure maximum beauty and longevity. We stand behind our promise that you will always receive the freshest blooms available, reflecting our commitment as a trusted local Tooting florist.
Your satisfaction is our priority, and we take every possible care in the packaging and delivery of your flowers. In the unlikely event that your flowers arrive damaged or not as described, please get in touch with us within 24 hours of receipt. To help us resolve your issue promptly, we may request a photograph showing the condition of the flowers upon arrival. Once we verify the damage, we will offer you the option of a full refund or a replacement bouquet delivered at your earliest convenience.
Our bouquets are designed to remain fresh and beautiful for at least five days from the date of delivery, provided they are cared for according to our instructions, which will be included with your delivery. If your flowers prove unsatisfactory within this freshness window due to poor quality or any reason relating to our service, we invite you to notify us as soon as possible after delivery. We cherish our local reputation and will make every effort to address your concern quickly.
If you are unsatisfied with your order, we offer two flexible solutions for eligible claims: a no-quibble refund or a replacement bouquet. Refunds will be processed to the original payment method within a reasonable timeframe following claim approval. If you choose a replacement, we will arrange to redeliver a new bouquet to your specified address in Tooting or the surrounding area. Please be aware that claims must be made within the five-day freshness window, and flowers must not have been disposed of before we have resolved your case.
We take all feedback seriously and strive for excellence in both our flowers and customer experience. Should you have a complaint regarding your order, our flower quality, or our service, please contact us with your order details and a description of the issue. We aim to respond to all complaints within two working days and will work with you to find the most satisfactory resolution as swiftly as possible. Our team will keep you informed throughout the process until your concern is fully addressed.
We are proud to be a trusted, independent florist right here in Tooting, serving both local households and businesses with dedication and care. Our reputation for quality and reliability is built on years of service to the local community. When you choose Tooting Florist, you can be confident in both the beauty of your flowers and the support offered by our committed team.
Your satisfaction and peace of mind matter to us. Thank you for choosing Tooting Florist for your special moments, big and small.
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